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Comcast's Customer Service Rating by the ACSI surveys indicate that the company's customer service has not improved since the surveys began in 2001. Analysis of the surveys states that "Comcast is one of the lowest scoring companies in ACSI. As its customer satisfaction eroded by 7% over the past year, revenue increased by 12%."
Xfinity Voice (formerly Comcast Digital Voice) is a landline telephone service that was launched in 2005 in select markets, [73] and to all of Comcast's markets in 2006. Comcast's older service, Comcast Digital Phone, continued to offer service for a brief period, until Comcast shut it down around late 2007. [74]
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Charter Spectrum service logo. Charter Communications, Inc., is an American telecommunications and mass media company with services branded as Spectrum.With over 32 million customers in 41 states, it is the second-largest cable operator in the United States by subscribers, just behind Comcast, and the third-largest pay TV operator behind Comcast and AT&T.
The service is available in a free ad-supported version with limited content, while premium tiers include a larger content library and access to additional NBC Sports, Hallmark Channel, and WWE content. In December 2022, the service reached 20 million paid subscribers. In March 2023, Peacock reached 22 million paid subscribers.
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