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Check your account email client. One of the top reasons a user can't find their emails is due to settings from a third-party email client such as Outlook or the Mail app on your phone. Chances are the settings in the program are set to delete the emails from the AOL server each time you check your mail.

If you're having problems accessing AOL Mail through third-party applications, such as Outlook or Thunderbird, try troubleshooting with these suggestions to make sure your email works where and when you need it. Update your password. If you recently changed your AOL password, you'll need to update it in the email client you use.

Configure a Verizon.net account using IMAP. Learn how to set up your Verizon migrated account in third party email applications using the IMAP protocol. Keep Reading. AOL Mail for Verizon Customers — Updated Sep 2, 2021.

Launch Outlook 2007. Click the Tools menu and then select Account Settings... On the E-mail tab, select your email address and click Change. Type in your new password in the Password box. Click More Settings... Click Advanced at the top. Check the box next to Leave a copy of messages on the server. Make sure the checkboxes below are not checked.