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  2. ITIL - Wikipedia

    History. Responding to growing dependence on IT, the UK Government's Central Computer and Telecommunications Agency (CCTA) in the 1980s developed a set of recommendations designed to standardise IT management practices across government functions, built around a process model-based view of controlling and managing operations often credited to W. Edwards Deming and his plan-do-check-act (PDCA ...

  3. ITIL security management - Wikipedia

    Description Control documents Control is a description of how security management is organized and how it is managed. Policy statements Policy statements outline specific requirements or rules that must be met. In the information security realm, policies are usually point-specific, covering a single area. For example, "acceptable use" policies ...

  4. GLPi - Wikipedia

    GLPI (acronym: French: Gestionnaire Libre de Parc Informatique, or "Free IT Equipment Manager" in English) is an open source IT Asset Management, issue tracking system and service desk system. This software is written in PHP and distributed as open-source software under the GNU General Public License.

  5. VMware - Wikipedia

    VMware Site Recovery Manager (SRM) automates the failover and failback of virtual machines to and from a secondary site using policy-based management. Networking and security products. VMware NSX is VMware's network virtualization product marketed using the term software-defined data center (SDDC).

  6. DevOps - Wikipedia

    DevOps is a set of practices that combines software development (Dev) and IT operations (Ops).It aims to shorten the systems development life cycle and provide continuous delivery with high software quality.

  7. Software development process - Wikipedia

    In software engineering, a software development process is a process of dividing software development work into smaller, parallel, or sequential steps or sub-processes to improve design, product management.

  8. Business process management - Wikipedia

    Definitions. The Workflow Management Coalition, and several other sources use the following definition: Business process management (BPM) is a discipline involving any combination of modeling, automation, execution, control, measurement and optimization of business activity flows, in support of enterprise goals, spanning systems, employees, customers and partners within and beyond the ...

  9. Software bug - Wikipedia

    The Middle English word bugge is the basis for the terms "bugbear" and "bugaboo" as terms used for a monster.. The term "bug" to describe defects has been a part of engineering jargon since the 1870s and predates electronics and computers; it may have originally been used in hardware engineering to describe mechanical malfunctions.