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Having trouble signing in? Find out how to identify and correct common sign-in issues like problems with your username and password, account locks, looping logins, and other account access errors.
If you're having issues sending and receiving emails for your AOL Mail account in a third-party email application, you may need to reauthenticate your account by removing and re-entering your password or removing and re-adding your AOL Mail account. Get the steps for common third-party email applications.
Use a different browser If you're using an older or outdated browser, such as Internet Explorer, you may need to access AOL Mail from a different browser. If you don't have an updated or supported browser installed on your computer, update your existing browser or download a new one.
If the AOL app isn't working on your mobile device, don't get frustrated. Discover how to fix your app with some simple troubleshooting steps.
Learn what to do if you're having trouble accessing your AOL Mail using a third-party email application.
Learn what to do if you see the error message "We can't sign you in right now" when signing in to your account.
You may encounter another verification step when signing into your AOL account. Learn what can cause these prompts and what to expect.
To manage and recover your account if you forget your password or username, make sure you have access to the recovery phone number or alternate email address you've added to your AOL account.
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