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  2. Self-service - Wikipedia

    en.wikipedia.org/wiki/Self-sourcing

    Self-service is the practice of serving oneself, usually when making purchases. Aside from Automatic Teller Machines, which are not limited to banks, and customer-operated supermarket check-out, labor-saving of which has been described as self-sourcing, there is the latter's subset, selfsourcing and a related pair: End-user development and End-user computing.

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  4. Martin Luther King Jr. - Wikipedia

    en.wikipedia.org/wiki/Martin_Luther_King,_Jr.

    Martin Luther King Jr. (born Michael King Jr.; January 15, 1929 – April 4, 1968) was an American Baptist minister and activist who became the most visible spokesman and leader in the American civil rights movement from 1955 until his assassination in 1968. King advanced civil rights through nonviolence and civil disobedience, inspired by his ...

  5. Workforce management - Wikipedia

    en.wikipedia.org/wiki/Workforce_management

    Workforce management (WFM) is an institutional process that maximizes performance levels and competency for an organization.The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics.

  6. Servicescape - Wikipedia

    en.wikipedia.org/wiki/Servicescape

    Servicescape is a model developed by Booms and Bitner to emphasize the impact of the physical environment in which a service process takes place. The aim of the servicescapes model is to explain behavior of people within the service environment with a view to designing environments that does not accomplish organisational goals in terms of achieving desired behavioural responses.

  7. Micromanagement - Wikipedia

    en.wikipedia.org/wiki/Micromanagement

    Since manager-employee relationships include a difference in power and often in age, workplace psychologists have used models based on transference theory to draw analogies between micromanagement relationships and dysfunctional parent-child relationships, e.g., that both often feature the frequent imposition of double binds and/or a tendency ...

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