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independent agency whose mandate is to resolve complaints of customers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider.

AT&T provides the customer premises equipment (leased for a monthly fee, or purchased with a 1-year warranty), and includes a wireless router and modem, which they call a residential gateway (RG) or internet gateway.

AT&T Corporation, originally the American Telephone and Telegraph Company, is the subsidiary of AT&T Inc. that provides voice, video, data, and Internet telecommunications and professional services to businesses, consumers, and government agencies.

Entering your payment info. When adding a new payment method, keep the following in mind: • Enter your card number without hyphens. • Check that the expiration date you enter matches the info on your card. • Make sure the billing address you entered matches exactly what's on record with your bank.