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2. Workforce optimization - Wikipedia

   en.wikipedia.org/wiki/Workforce_optimization

   Workforce optimization ( WFO) is a business strategy that integrates business performance considerations with workforce management. The strategy involves automating processes, data visibility, compliance on legislation and solving business problems related to staffing. [1] It is used by call centers to improve workforce management and agent ...

3. Verint Impact 360 Software Receives Multiple Industry Honors

   www.aol.com/news/2013-06-26-verint-impact-360...

   Verint Impact 360 Software Receives Multiple Industry Honors Company's WFO and IP Recording Solutions Recognized for Excellence, Market Leadership and Customer Satisfaction MELVILLE, N.Y ...

4. Leading Industrial Distribution Company Implementing Verint ...

   www.aol.com/news/2013-04-02-leading-industrial...

   Leading Industrial Distribution Company Implementing Verint Impact 360 Workforce Optimization Suite Verint's Market-Leading WFO and Analytics Software to Help Drive Operational Excellence and ...

5. Enhancements to Verint's Impact 360 Enterprise Workforce ...

   www.aol.com/2012/10/25/enhancements-to-verints...

   Enhancements to Verint's Impact 360 Enterprise Workforce Management Solution Drives Increased Visibility into Back-Office Operations New Functionality Models Complex Back-Office Operations to ...

6. High performance organization - Wikipedia

   en.wikipedia.org/wiki/High_performance_organization

   The high performance organization ( HPO) is a conceptual framework for organizations that leads to improved, sustainable organizational performance. It is an alternative model to the bureaucratic model known as Taylorism. [1] There is not a clear definition of the high performance organization, but research shows that organizations that fit ...

7. Workforce modeling - Wikipedia

   en.wikipedia.org/wiki/Workforce_modeling

   Workforce modeling is the process by which the need for skilled workers at a particular point in time (demand) is matched directly with the availability and preference of skilled workers (supply). The resulting mathematical models may be used to perform sensitivity analysis and generate data output in the form of reports and schedules.