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Boost Mobile customers reported that they were unable to contact customer service, cancel their subscription, or make payments. The outage affected customers across the U.S. [15] [16] Service outages lasted for more than a month, with customers reporting wait times for customer service stretching to more than 14 hours. [17]
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Virgin Mobile USA was a no-contract Mobile Virtual Network Operator. It used Sprint's network for coverage. It licensed the Virgin Mobile brand from United Kingdom-based Virgin Group. Virgin Mobile USA was headquartered in Kansas City, Missouri, and provided service to approximately 6 million customers. [2] [3]
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