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Learn how to add, replace or remove a mobile phone number or email address as your account recovery info. This helps you access your account if you lose your password or need to verify your identity.
Learn how to access your AOL account if you forget your password or username, and how to update your password regularly. Follow the steps to use Sign-in Helper, AOL Account security page, or AOL mobile apps to manage your password.
Learn how to troubleshoot common sign-in issues with your AOL account, such as forgetting your username or password, getting an invalid password error, or being asked to verify your identity. Find out how to use the Sign-in Helper, reset your password, deauthorize devices, and more.
Tell us one of the following to get started: Sign-in email address or mobile number; Recovery phone number; Recovery email address
If you can't sign in to your AOL email account because you've forgotten your username, you can use the recovery phone number or email address linked to your account to recover it. Follow the steps on the Sign-in Helper page to get your username back.
Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.
If you think someone is trying to access or take over your AOL Mail account, learn the warning signs and how to secure it. Find out if your account has been compromised and what to do to change your password, delete app passwords, revert your mail settings and more.
If you have trouble accessing your AOL Mail account, try these troubleshooting steps: sign out and sign in again, reset web settings, fix password problems, use a different browser, clear cache, enable Java scripting, disable firewall or pop-up settings.