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Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [2] It sells both cloud-based and hybrid cloud software. The company was founded in 1990 [3] and was acquired by ...
A configuration management database (CMDB) is an ITIL term for a database used by an organization to store information about hardware and software assets (commonly referred to as configuration items). It is useful to break down configuration items into logical layers. [1] This database acts as a data warehouse for the organization and also ...
Microsoft Configuration Manager (ConfigMgr) is a systems management software product developed by Microsoft for managing large groups of computers providing remote control, patch management, software distribution, operating system deployment, and hardware and software inventory management. Configuration Manager supports the Microsoft Windows ...
Configuration management (CM) is a management process for establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information throughout its life. [1][2] The CM process is widely used by military engineering organizations to manage changes throughout ...
The first software configuration management was a manual operation. With the advances in language and complexity, software engineering, involving configuration management and other methods, became a major concern due to issues like schedule, budget, and quality. Practical lessons, over the years, had led to the definition, and establishment, of ...
Configuration items are represented by their properties. These properties can be common to all the configuration items (e.g. unique item code that we will generate, description of function, end of the lifecycle or business owner that is approving configuration item changes and technical owner, i.e. administrator, that is supporting it and implementing the changes).
In addition to standardizing the understanding of Configuration Management (CM), EIA-649 provides a rational basis upon which to apply good judgment in both planning for and executing CM across the enterprise. The knowledge contained in EIA-649 is intended to assist in establishing, performing, and/or evaluating CM systems. [5][6]
In configuration management, a baseline is an agreed description of the attributes of a product, at a point in time, which serves as a basis for defining change. [1] A change is a movement from this baseline state to a next state. The identification of significant changes from the baseline state is the central purpose of baseline identification.