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Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [2] It sells both cloud-based and hybrid cloud software. The company was founded in 1990 [3] and was acquired by ...
Configuration management (CM) is a management process for establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information throughout its life. [1][2] The CM process is widely used by military engineering organizations to manage changes throughout ...
A configuration management database (CMDB) is an ITIL term for a database used by an organization to store information about hardware and software assets (commonly referred to as configuration items). It is useful to break down configuration items into logical layers. [1] This database acts as a data warehouse for the organization and also ...
In addition to standardizing the understanding of Configuration Management (CM), EIA-649 provides a rational basis upon which to apply good judgment in both planning for and executing CM across the enterprise. The knowledge contained in EIA-649 is intended to assist in establishing, performing, and/or evaluating CM systems. [5][6]
The term "configuration item" can be applied to a product, allocated component of a product, or both that satisfies an end use function, has distinct requirements, functionality and/or product relationships, and is designated for distinct control in the configuration-management system. Configuration items and their associated product ...
In configuration management, a baseline is an agreed description of the attributes of a product, at a point in time, which serves as a basis for defining change. [1] A change is a movement from this baseline state to a next state. The identification of significant changes from the baseline state is the central purpose of baseline identification.
Configuration lifecycle managed through models composed of features that are an abstraction from the physical data layers. In CLM features are used as an abstraction layer between the CLM-system and subscribing systems. A feature string is a valid (as determined by the definitions in the CLM system) complete or partial selection of features ...
Configuresoft. Configuresoft, Inc. was an American software company, best known for their Enterprise Configuration Manager software. In May 2009, EMC Corporation announced the acquisition of Configuresoft. [1] In 1999 by E. Alexander Goldstein (CEO), Dr Dennis Moreau (CTO), Louis Woodhill (Chairman) and Alan Sage (VP, Worldwide Sales) formed a ...