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In December 2017, Agoda initially refused to give a refund to a customer that booked a non-existent hotel. Agoda eventually paid a refund following a fraud complaint filed with the Thai government. In 2019, Agoda was criticized for difficulties with customers removing their homes from the website. The customers cited customer service issues.
Booking Holdings Inc. is an American travel technology company incorporated under Delaware General Corporation Law and based in Norwalk, Connecticut, that owns and operates several travel fare aggregators and travel fare metasearch engines including namesake and flagship Booking.com, Priceline.com, Agoda, Kayak, Cheapflights, Rentalcars.com, Momondo, and OpenTable.
Hotels.com was established in 1991 by David Litman and Robert Diener as the Hotel Reservations Network (HRN), providing hotel booking via a toll-free phone number in the United States. In 2001, the company was acquired by USA Networks Inc (USAI) which also acquired a controlling interest in Expedia, the online travel booking company.
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Booking.com is one of the largest online travel agencies. [1] [2] It is headquartered in Amsterdam, and is a subsidiary of Booking Holdings. Its mobile app is the most downloaded mobile app in the travel agency category. Booking.com provides lodging reservation services for approximately 3.4 million properties, including 475,000 hotels, motels ...
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