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Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.
Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...
Skills-based routing ( SBR ), or skills-based call routing, is a call-assignment strategy used in call centres to assign incoming calls to the most suitable agent, instead of simply choosing the next available agent. It is an enhancement to the automatic call distributor (ACD) systems found in most call centres.
E-commerce. A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service ...
Career Development: This period is where the student receives all vocational training, academic instruction, employability and social skills development, and driver's education. Career Transition: The period is preceded by a focus on transition readiness, and is the phase of services that immediately follows a student after they leave Job Corps ...
United States Army Counterintelligence (ACI) is the component of United States Army Military Intelligence which conducts counterintelligence activities to detect, identify, assess, counter, exploit and/or neutralize adversarial, foreign intelligence services, international terrorist organizations, and insider threats to the United States Army and U.S. Department of Defense (DoD).
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