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genesys .com. Genesys Cloud Services, Inc. ( Genesys ), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [2] It sells both cloud-based and hybrid cloud software. The company was founded in 1990 [3] and was ...
Configuration management ( CM) is a systems engineering process for establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information throughout its life. [1] [2] The CM process is widely used by military engineering organizations to manage changes ...
Software development. In software engineering, software configuration management ( SCM or S/W CM; also expanded as source configuration management process and software change and configuration management [1]) is the task of tracking and controlling changes in the software, part of the larger cross-disciplinary field of configuration management. [2]
Microsoft Configuration Manager (ConfigMgr), formerly Microsoft Endpoint Configuration Manager (ConfigMgr), System Center Configuration Manager (ConfigMgr) and Systems Management Server (SMS) is a systems management software product developed by Microsoft for managing large groups of computers providing remote control, patch management, software distribution, operating system deployment, and ...
A configuration management database ( CMDB) is an ITIL term for a database used by an organization to store information about hardware and software assets (commonly referred to as configuration items ). It is useful to break down configuration items into logical layers. [1] This database acts as a data warehouse for the organization and also ...
Configuration Management ( CM) is an ITIL version 2 and an IT service management ( ITSM) process that tracks all of the individual configuration items (CI) in an IT system which may be as simple as a single server, or as complex as the entire IT department. In large organizations a configuration manager may be appointed to oversee and manage ...
In configuration management, a baseline is an agreed description of the attributes of a product, at a point in time, which serves as a basis for defining change. [1] A change is a movement from this baseline state to a next state. The identification of significant changes from the baseline state is the central purpose of baseline identification.
Configuration item. The term configuration item ( CI) refers to the fundamental structural unit of a configuration management system. [1] Examples of CIs include individual hardware or software components. The configuration-management system oversees the life of the CIs through a combination of processes and tools by implementing and enabling ...
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