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Teleperformance is a multinational business process outsourcing company founded in France in 1978. It has contact centers in the Philippines and other countries, and provides services such as customer care, telemarketing, and debt collection.
Remote work, also known as telework or work from home (WFH), is the practice of working from one's home or another space rather than from an office. Learn about the origins, benefits, drawbacks and trends of remote work, especially during the COVID-19 pandemic.
Intelenet Global Services is a BPO company based in India, offering various services to clients in the UK, US, Australia and India. It was founded in 2000 as a joint venture between TCS and HDFC, and is now a subsidiary of Teleperformance.
Concentrix is an American multinational company that provides call center, customer care, sales, technical support and debt collection services. It has grown through multiple acquisitions, including Convergys, ServiceSource and Webhelp, and has faced controversies over its HMRC contract in the UK.
Foundever (formerly Sitel and Sykes) is a privately owned company that provides outsourced sales, technical support, customer service, and other business processes for large companies. It has 170,001 employees, $4 billion in revenue, and operates in 100+ locations worldwide.
In 2010, Teleperformance acquired Scottish outsourcing call center 'beCogent' for £35 million. It ceased operations in December 2021 mainly due to the impact of the COVID-19 pandemic and remote work. By 2013 Teleperformance had six contact centers in Tunisia. In 2013, Teleperformance acquired full control of TLS Contact.
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