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2. Customer service representative - Wikipedia

   en.wikipedia.org/wiki/Customer_service...

   The way one communicates with a customer will not only influence how the conversation develops, but the overall impression of the CSR and the organization they represent. There are five key customer service skills that define the best CSRs: Ability to establish rapport with customers. Problem solving; Strong listening skills

3. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...

4. People skills - Wikipedia

   en.wikipedia.org/wiki/People_skills

   People skills are patterns of behavior and behavioral interactions. Among people, it is an umbrella term for skills under three related set of abilities: personal effectiveness, interaction skills, and intercession skills. [1] This is an area of exploration about how a person behaves and how they are perceived irrespective of their thinking and ...

5. Skills Spotlight: Customer Service And 12 Related Jobs - AOL

   www.aol.com/2014/05/23/skills-spotlight-customer...

   Shutterstock In a world where every customer interaction is caught on camera, video, microphone or social media, it takes a special group of people to work in customer service. Rarely do they hear ...

6. Knowledge, Skills, and Abilities - Wikipedia

   en.wikipedia.org/wiki/Knowledge,_Skills,_and...

   Knowledge, Skills, and Abilities. The Knowledge, Skills, and Abilities (KSA) framework, is a series of narrative statements that, along with résumés, determines who the best applicants are when several candidates qualify for a job. The knowledge, skills, and abilities (KSAs) necessary for the successful performance of a position are contained ...

7. Competence (human resources) - Wikipedia

   en.wikipedia.org/wiki/Competence_(human_resources)

   Competence (human resources) Competence is the set of demonstrable characteristics and skills that enable and improve the efficiency or performance of a job. Competency is a series of knowledge, abilities, skills, experiences and behaviors, which leads to effective performance in an individual's activities. Competency is measurable and can be ...