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A quality management system ( QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction ( ISO 9001:2015 ). [1] It is expressed as the organizational goals and aspirations, policies, processes, documented ...
Total quality management ( TQM) consists of organization-wide efforts to "install and make permanent climate where employees continuously improve their ability to provide on demand products and services that customers will find of particular value." [1] ". Total" emphasizes that departments in addition to production (for example sales and ...
Check sheet. Control chart. Histogram. Pareto chart. Scatter diagram. Flow chart. Run chart. The seven basic tools of quality are a fixed set of visual exercises identified as being most helpful in troubleshooting issues related to quality. [1] They are called basic because they are suitable for people with little formal training in statistics ...
American Society for Quality (ASQ) To provide the quality community with training, professional certifications, and knowledge to a vast network of members of the global quality community. / 43.03740; -87.91117. The American Society for Quality ( ASQ ), formerly the American Society for Quality Control ( ASQC ), is a society of quality ...
Quality assurance. Quality assurance ( QA) is the term used in both manufacturing and service industries to describe the systematic efforts taken to assure that the product (s) delivered to customer (s) meet with the contractual and other agreed upon performance, design, reliability, and maintainability expectations of that customer.
Certified Quality Engineer, often abbreviated CQE, is a certification given by the American Society for Quality (ASQ). These engineers are professionally educated in quality engineering and quality control . They are trained in researching and preventing unnecessary costs through lack of quality, lost production costs, lost market share due to ...
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