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genesys .com. Genesys Cloud Services, Inc. ( Genesys ), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [2] It sells both cloud-based and hybrid cloud software. The company was founded in 1990 [3] and was ...
Configuration management ( CM) is a systems engineering process for establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information throughout its life. [1] [2] The CM process is widely used by military engineering organizations to manage changes ...
Configuration Management ( CM) is an ITIL version 2 and an IT service management ( ITSM) process that tracks all of the individual configuration items (CI) in an IT system which may be as simple as a single server, or as complex as the entire IT department. In large organizations a configuration manager may be appointed to oversee and manage ...
A configuration management database ( CMDB) is an ITIL term for a database used by an organization to store information about hardware and software assets (commonly referred to as configuration items ). It is useful to break down configuration items into logical layers. [1] This database acts as a data warehouse for the organization and also ...
LCFG manages the configuration with a central description language in XML, specifying resources, aspects and profiles. Configuration is deployed using the client–server paradigm. Appropriate scripts on clients (called components) transcribe the resources into configuration files and restart services as needed. Open PC server integration
In addition to standardizing the understanding of Configuration Management (CM), EIA-649 provides a rational basis upon which to apply good judgment in both planning for and executing CM across the enterprise. The knowledge contained in EIA-649 is intended to assist in establishing, performing, and/or evaluating CM systems.
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