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Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [2] It sells both cloud-based and hybrid cloud software. The company was founded in 1990 [3] and was acquired by ...
Configuration Management (CM) is an ITIL-specific ITSM process that tracks all of the individual CIs in an IT system which may be as simple as a single server, or as complex as the entire IT department. In large organizations a configuration manager may be appointed to oversee and manage the CM process.
v. t. e. Software configuration management (SCM), a.k.a. software change and configuration management (SCCM), [1] is the software engineering practice of tracking and controlling changes to a software system; part of the larger cross-disciplinary field of configuration management (CM). [2] SCM includes version control and the establishment of ...
Spacewalk. Spacewalk is an open source Linux and Solaris systems management solution [buzzword] and is the upstream project for the source of Red Hat Network Satellite. Spacewalk works with RHEL, Fedora, and other RHEL derivative distributions like CentOS, Scientific Linux, etc.
Category. The history of software configuration management (SCM) can be traced back as early as the 1950s, when CM (configuration management), originally for hardware development and production control, was being applied to software development. Early software had a physical footprint, such as cards, tapes, and other media.
A configuration management database (CMDB) is an ITIL term for a database used by an organization to store information about hardware and software assets (commonly referred to as configuration items). It is useful to break down configuration items into logical layers. [1] This database acts as a data warehouse for the organization and also ...
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