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eMASS is a service-oriented computer application that supports Information Assurance (IA) program management and automates the Risk Management Framework (RMF). [1] The purpose of eMASS is to help the DoD to maintain IA situational awareness, manage risk, and comply with the Federal Information Security Management Act (FISMA 2002) and the Federal Information Security Modernization Act (FISMA ...
Service Manager is an ITSM Tool using the ITIL framework providing a web interface for corporate changes, releases and interactions (request fulfillment) supported by a Service catalog and CMDB. For a summary of the functionality, screenshots , data sheets , white papers and more information refer to the sources listed above.
ITA has been active since 1995. With the signing of Department of Defense (DoD) Directive 8220.1 in 1995, the Deputy Secretary of Defense John P. White charged the Secretary of the Army Togo D. West Jr. with responsibility for establishing a Single Agency Manager (SAM) to provide Pentagon Information Technology Services for the National Defense community.
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Issue tracking system. An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but ...
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e. The Defense Information Systems Agency (DISA), known as the Defense Communications Agency (DCA) until 1991, is a United States Department of Defense (DoD) combat support agency composed of military, federal civilians, and contractors. DISA provides information technology (IT) and communications support to the President, Vice President ...