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A customer representative is an individual who has authority to represent a community that intends to purchase a product. The term is most often applied to a representative of a company, or proxy, who works closely with a producer or developer to clarify specifications for a product or service.
For the job as a data entry clerk, competent math and English skills may be necessary. [21] The worker will need to be very familiar with office software such as word processors, databases, and spreadsheets. [21] [18] One must have quickness, focus, and customer service skills. [21]
Many employers require employees to be cashiers in order to move up to customer service or other positions. Cashiers are at risk of repetitive strain injuries due to the repeated movements often necessary to do the job, such as entering information on a keypad or moving product over a scanner. Included also is the physical strain of standing on ...
The general manager must post material safety data sheets for their employees for any hazardous materials used in the store.. The Store manager is the store's primary key-holder and may be called to the store before, during, or after business hours in the event of an emergency.
A customer advocacy policy encompasses all aspects of customer contact, including products, services, sales and complaints. Some examples of a customer advocacy approach are suggesting a product even if the profit margin is less for the company, setting service call appointments based on the customer's (not the company's) preferred hours, or recommending a competitor's product because it is ...
A service is intangible making it difficult for a customer to evaluate the service in advance. In the case of a manufactured good, customers can see it and evaluate it. Assurance of quality service is often done by licensing, government regulation, and branding to assure customers they will receive a quality service.
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