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2. Call centre industry in India - Wikipedia

   en.wikipedia.org/wiki/Call_centre_industry_in_India

   A call centre is an office with the capacity to field many telephone calls for a company. [1] Types of call centre work can include customer service and telemarketing. Factors that have made India attractive as a hub of call centre work from the English-speaking world include its convenient time zone, low labour costs, and large English ...

3. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   It is expected that artificial intelligence-based chatbots will significantly impact call centre jobs and will increase productivity substantially. [2] [3] [4] Many organisations have already adopted AI-based chatbots to improve their customer service experience. [4] [5] [3] The contact center is a central point from which all customer contacts ...

4. CSG International - Wikipedia

   en.wikipedia.org/wiki/CSG_International

   CSG International. CSG is a multinational corporation headquartered in Englewood, Colorado. It provides business support systems (BSS) software and services, primarily to the telecommunications industry. CSG was founded by Neal Hansen as a division of First Data in 1982. It became an independent corporation when it was acquired by CSG Holdings ...

5. Information technology in India - Wikipedia

   en.wikipedia.org/.../Information_technology_in_India

   Total direct employees in IT sector: 54 lakh. In the contemporary world economy, India is the largest exporter of IT. The contribution of the IT sector in India's GDP rose from 1.2% in 1998 to 7% in 2019. [43] Exports dominate the Indian IT industry and constitute about 79% of the industry's total revenue.

6. Business process outsourcing to India - Wikipedia

   en.wikipedia.org/wiki/Business_process...

   Business process outsourcing to India refers to the business process outsourcing services in the outsourcing industry in India, catering mainly to Western operations of multinational corporations (MNCs). As of 2012, around 2.8 million people work in outsourcing sector. [1] Annual revenues are around $11 billion, [1] around 1% of GDP.

7. Infosys - Wikipedia

   en.wikipedia.org/wiki/Infosys

   As of 31 March 2024, Infosys employed a total of 343,234 people, commonly referred to as "Infoscions," with 40.1% of them being women. [63] Of this workforce, 302,850 are software professionals, while the remaining 40,384 are engaged in support and sales roles. [63] In 2023, 85% of Infosys' employees were located in India.