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Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1] Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management , and the two terms are sometimes used ...
Peregrine Systems, Inc. was an enterprise software company, founded in 1981, that sold enterprise asset management, change management, and ITIL -based IT service management software. Following an accounting scandal and bankruptcy in 2003, Peregrine was acquired by Hewlett-Packard in 2005. [1] Micro Focus which merged with the HP Software ...
Micro Focus Service Manager is one of the applications acquired by Micro Focus when it purchased part of Hewlett-Packard Enterprise Software (HPES) in 2017. Before 2017, it was owned by HP when it purchased Peregrine Systems in 2005. [1] The application was originally known as PNMS (Peregrine Network Management System).
Zendesk, Inc. Zendesk, Inc. is a Danish-American company headquartered in San Francisco, California. It provides software-as-a-service products related to customer support, sales, and other customer communications. The company was founded in Copenhagen, Denmark, in 2007. Zendesk raised about $86 million in venture capital investments before ...
In software engineering, service-oriented architecture ( SOA) is an architectural style that focuses on discrete services instead of a monolithic design. [1] By consequence, it is also applied in the field of software design where services are provided to the other components by application components, through a communication protocol over a ...
A service desk seeks to facilitate the integration of business processes into the service management infrastructure. In addition to actively monitoring and owning Incidents and user questions, and providing the communications channel for other service management disciplines with the user community, a service desk also provides an interface for ...
v. t. e. A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [2] studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user issues ...
SupportDesk is a service desk software tool for IT support staff and help desk engineers, allowing them to log and categorise calls, assign tasks, monitor progress and track purchase orders. It has an open design which can be extended.
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