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A contact manager is a software program that enables users to easily store and find contact information, such as names, addresses and telephone numbers. They are databases that provide an integrated approach to tracking information and communication activities linked to contacts.
This included embedding sales force automation or extended customer service (e.g. inquiry, activity management) as CRM features in their ERP. Customer relationship management was popularized in 1997 due to the work of Siebel, Gartner, and IBM. Between 1997 and 2000, leading CRM products were enriched with shipping and marketing capabilities. [15]
SMART criteria. A variant of the SMART model. S.M.A.R.T. (or SMART) is an acronym used as a mnemonic device to establish criteria for effective goal-setting and objective development. This framework is commonly applied in various fields, including project management, employee performance management, and personal development.
Harvard Business Review. Harvard Business Review (HBR) [3][4] is a general management magazine [5] [6] published by Harvard Business Publishing, a not-for-profit, independent corporation that is an affiliate of Harvard Business School. HBR is published six times a year [3] and is headquartered in Brighton, Massachusetts.
The Institute of Certified Professional Managers (ICPM) was established in 1974 through a grant from the George R. Brown Foundation. The Institute was formed to enhance recognition of management as a profession and to provide direction in the study of management. Two organizations founded ICPM: the International Management Council (IMC) and the ...
European Management Review is a quarterly peer-reviewed academic journal published by John Wiley & Sons on behalf of the European Academy of Management.The journal covers a broad range of management topics, publishing both empirical and theoretical articles on organization theory, strategic management, corporate governance, human resource management, and managerial economics, focusing on ...
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Some reference management software include support for automatic embedding and (re)formatting of references in Word processor programs. This table lists this type of support for Microsoft Word, Pages, Apache OpenOffice / LibreOffice Writer, the LaTeX editors Kile and LyX, and Google Docs. Other programs are able to scan RTF or other textual ...
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