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2. Afiniti - Wikipedia

   en.wikipedia.org/wiki/Afiniti

   1,300 [2] (2021) Website. afiniti.com. Afiniti Ltd., also called Afiniti, [3] is an American multinational data and software company. Founded in 2005, Afiniti is focused on developing artificial intelligence for use in customer call centers. [2] Afiniti is a unicorn company with a valuation of $1.6 billion in 2017. [2][4]

3. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   It is expected that artificial intelligence-based chatbots will significantly impact call centre jobs and will increase productivity substantially. [2] [3] [4] Many organisations have already adopted AI-based chatbots to improve their customer service experience. [4] [5] [3] The contact center is a central point from which all customer contacts ...

4. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   Contact-center automation, CCA, the practice of having an integrated system that coordinates contacts between an organization and the public, is designed to reduce the repetitive and tedious parts of a contact center agent's job. Automation prevents this by having pre-recorded audio messages that help customers solve their problems.

5. Microsoft introduces AI agents and updates to Copilot 365 ...

   www.aol.com/finance/microsoft-introduces-ai...

   The Microsoft AI agents are part of a larger of update to Microsoft 365 Copilot that also includes added AI features in Word, Excel, PowerPoint, Outlook, Teams, and One Drive.

6. Salesforce CEO on robot sales agents, Microsoft's AI ... - AOL

   www.aol.com/finance/salesforce-ceo-robot-sales...

   To that end, Benioff teased the coming launch of AgentForce, which features AI sales agents that go beyond chatbots and can resolve customer inquiries. Benioff said more details will be shared in ...

7. (24)7.ai - Wikipedia

   en.wikipedia.org/wiki/(24)7.ai

   The company operates contact centers that outsource voice and chat agent services, for sales and support. The main demands are in telecommunications, financial services, retail, insurance, and travel industries. Its early offerings were contact center services with voice contact center agents. [2]