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Certified Business Manager. The Certified Business Manager (CBM) is a credential created and administered by the Association of Professionals in Business Management (APBM). [1] It was designed to validate the mastery of business management knowledge, skills, and abilities. [2]
v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...
Contact manager. A contact manager is a software program that enables users to easily store and find contact information, such as names, addresses, and telephone numbers. They are contact-centric databases that provide a fully integrated approach to tracking all information and communication activities linked to contacts.
A training management system ( TMS ), training management software, or training resource management system ( TRMS) is a software application for the administration, documentation, tracking, and reporting of instructor-led-training programs. [1] A TMS focuses on back-office processes and is considered a tool for corporate training administrators ...
Workforce management (WFM) is an institutional process that maximizes performance levels and competency for an organization.The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics.
Training is teaching, or developing in oneself or others, any skills and knowledge or fitness that relate to specific useful competencies. Training has specific goals of improving one's capability, capacity, productivity and performance. It forms the core of apprenticeships and provides the backbone of content at institutes of technology (also ...
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