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  2. Service-level agreement - Wikipedia

    en.wikipedia.org/wiki/Service-level_agreement

    A service-level agreement is an agreement between two or more parties, where one is the customer and the others are service providers. This can be a legally binding formal or an informal "contract" (for example, internal department relationships). The agreement may involve separate organizations or different teams within one organization.

  3. Customer service training - Wikipedia

    en.wikipedia.org/wiki/Customer_service_training

    Customer service classes can be taught in a traditional classroom setting with workbooks or DVD and a trainer, through various methods of e-learning ( web based training ), or a blend ( blended learning) of the two. An advantage of classroom training, whether traditional or the synchronous form of blended learning, is that participants can ...

  4. 5S (methodology) - Wikipedia

    en.wikipedia.org/wiki/5S_(methodology)

    5S is a workplace organization method that uses a list of five Japanese words: seiri (整理), seiton (整頓), seisō (清掃), seiketsu (清潔), and shitsuke (躾). These have been translated as 'sort', 'set in order', 'shine', 'standardize', and 'sustain'. [1] The list describes how to organize a work space for efficiency and effectiveness ...

  5. Net neutrality - Wikipedia

    en.wikipedia.org/wiki/Net_neutrality

    Internet. Network neutrality, often referred to as net neutrality, is the principle that Internet service providers (ISPs) must treat all Internet communications equally, offering users and online content providers consistent rates irrespective of content, website, platform, application, type of equipment, source address, destination address ...

  6. Buyer decision process - Wikipedia

    en.wikipedia.org/wiki/Buyer_decision_process

    Research. v. t. e. As part of consumer behavior, the buying decision process is the decision-making process used by consumers regarding the market transactions before, during, and after the purchase of a good or service. It can be seen as a particular form of a cost–benefit analysis in the presence of multiple alternatives.

  7. Customer engagement - Wikipedia

    en.wikipedia.org/wiki/Customer_engagement

    Customer engagement is an interaction between an external consumer/customer (either B2C or B2B) and an organization (company or brand) through various online or offline channels. [citation needed] According to Hollebeek, Srivastava and Chen (2019, p. 166) S-D logic-Definition of customer engagement is "a customer’s motivationally driven ...

  8. Peelian principles - Wikipedia

    en.wikipedia.org/wiki/Peelian_principles

    The Peelian principles summarise the ideas that Sir Robert Peel developed to define an ethical police force. The approach expressed in these principles is commonly known as policing by consent in the United Kingdom and other countries such as Ireland, Australia, and New Zealand. [citation needed] In this model of policing, police officers are ...

  9. Wikipedia:Principles - Wikipedia

    en.wikipedia.org/wiki/Wikipedia:Principles

    Principles. Wikipedia:Five pillars: Perhaps the most popular, this was written as a simple summary for new editors. User:Jimbo Wales/Statement of principles: One of the oldest, this statement of principles was written by Wikipedia cofounder Jimmy Wales. Wikipedia:Trifecta: This three-point simplified ruleset was the precursor to the Five ...

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