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ITIL security management describes the structured fitting of security into an organization. ITIL security management is based on the ISO 27001 standard. "ISO/IEC 27001:2005 covers all types of organizations (e.g. commercial enterprises, government agencies, not-for profit organizations). [1] ISO/IEC 27001:2005 specifies the requirements for ...
ITIL describes processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific. It was designed to allow organizations to establish a baseline. It is used to demonstrate compliance and to measure improvements. There is no formal independent third-party compliance assessment available to demonstrate ...
ISO/IEC 20000, like its BS 15000 predecessor, was originally developed to reflect best practice guidance contained within the ITIL framework, [citation needed] although it equally supports other IT service management frameworks and approaches including Microsoft Operations Framework and components of ISACA's COBIT framework. The differentiation ...
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service ...
The ISO/IEC 27000 family (also known as the 'ISMS Family of Standards', 'ISO27K', or 'ISO 27000 series') comprises information security standards published jointly by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC). [1]
[13] [14] COBIT, developed by ISACA, is a framework for helping information security personnel develop and implement strategies for information management and governance while minimizing negative impacts and controlling information security and risk management, [4] [13] [15] and O-ISM3 2.0 is The Open Group's technology-neutral information ...
Overview. The NIST Cybersecurity Framework (CSF) is a set of guidelines developed by the U.S. National Institute of Standards and Technology (NIST) to help organizations manage and mitigate cybersecurity risks. It draws from existing standards, guidelines, and best practices to provide a flexible and scalable approach to cybersecurity. [1]
A configuration management database (CMDB) is an ITIL term for a database used by an organization to store information about hardware and software assets (commonly referred to as configuration items). It is useful to break down configuration items into logical layers. [1] This database acts as a data warehouse for the organization and also ...
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