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2. Microsoft Teams - Wikipedia

   en.wikipedia.org/wiki/Microsoft_Teams

   Microsoft Teams is a web-based desktop app, originally developed on top of the Electron framework from GitHub which combines the Chromium rendering engine and the Node.js JavaScript platform. [46] Version 2.0 was rebuilt using the Evergreen version of Microsoft Edge WebView2 in place of Electron.

3. Microsoft engineering groups - Wikipedia

   en.wikipedia.org/wiki/Microsoft_engineering_groups

   Microsoft engineering groups are the operating divisions of Microsoft. Starting in April 2002, Microsoft organised itself into seven groups, each an independent financial entity. [1] In September 2005, Microsoft announced a reorganization of its then seven groups into three. [2] In July 2013, Microsoft announced another reorganization into five ...

4. Microsoft Teams is down, when will service be restored? - AOL

   www.aol.com/microsoft-teams-down-restored...

   Microsoft Teams users found themselves with more difficulty communicating Friday afternoon when service went down. The cause of the outage was not known but Microsoft was aware of the problem ...

5. Technical support - Wikipedia

   en.wikipedia.org/wiki/Technical_support

   Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...

6. Microsoft's Teams Premium service uses AI to recap your meetings

   www.aol.com/news/microsoft-teams-premium-365...

   Microsoft has unveiled Teams Premium, which boosts video meetings with AI-powered recaps and translations.

7. Microsoft Messenger service - Wikipedia

   en.wikipedia.org/wiki/Microsoft_Messenger_service

   Organizations can also integrate their Microsoft Office Communications Server and Active Directory with the service. In December 2011, Microsoft released an XMPP interface to the Messenger service. As part of a larger effort to rebrand many of its Windows Live services, Microsoft began referring to the service as simply Messenger in 2012.

8. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A Service Desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact ("SPOC") to meet the communication needs of both users and IT staff, [15] and also to satisfy both Customer and IT Provider objectives.

9. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...