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Field service management (FSM) refers to the management of a company's resources employed at or en route to the property of clients, rather than on company property. Examples include locating vehicles, managing worker activity, scheduling and dispatching work, ensuring driver safety, and integrating the management of such activities with inventory, billing, accounting, and other back-office ...
v. t. e. Service management in the manufacturing context, is integrated into supply chain management as the intersection between the actual sales and the customer point of view. The aim of high-performance service management is to optimize the service-intensive supply chains, which are usually more complex than the typical finished-goods supply ...
ProntoForms Corporation. ProntoForms (TSXV: PFM) is a Canadian app development business providing a low-code development platform for the construction of software and mobile apps. [1][2] The application digitizes paperwork to complete forms on mobile devices, collect data, and send it. The company went public in 2005 [3] and trades on the TSX ...
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
Integrated logistics[1] support (ILS) is a technology in the system engineering to lower a product life cycle cost and decrease demand for logistics by the maintenance system optimization to ease the product support. Although originally developed for military purposes, it is also widely used in commercial customer service organisations.
At the beginning of 2018, the company split into two separate companies, with a new founded Coresystems FSM AG continuing to focus on field service management software. Coresystems AG remained true to the SAP add-ons, consulting and reselling of SAP products. On June 5, 2018, SAP announced the carve-out of Coresystems FSM AG.
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Service governance is a means of achieving good corporate governance through managing internal corporate services across and throughout an enterprise. It engages stakeholders and delivery channels for the purpose of effectively managing risk, as well as driving the intended business value [1] with a focus on how decisions are made and enforced ...
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