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Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [2] It sells both cloud-based and hybrid cloud software. The company was founded in 1990 [3] and was acquired by ...
Configuration management (CM) is a management process for establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information throughout its life. [1][2] The CM process is widely used by military engineering organizations to manage changes throughout ...
A configuration management database (CMDB) is an ITIL term for a database used by an organization to store information about hardware and software assets (commonly referred to as configuration items). It is useful to break down configuration items into logical layers. [1] This database acts as a data warehouse for the organization and also ...
Configuration items are represented by their properties. These properties can be common to all the configuration items (e.g. unique item code that we will generate, description of function, end of the lifecycle or business owner that is approving configuration item changes and technical owner, i.e. administrator, that is supporting it and implementing the changes).
In configuration management, a baseline is an agreed description of the attributes of a product, at a point in time, which serves as a basis for defining change. [1] A change is a movement from this baseline state to a next state. The identification of significant changes from the baseline state is the central purpose of baseline identification.
Configurable Network Computing or CNC is JD Edwards's (JDE) client–server proprietary architecture and methodology. Now a division of the Oracle Corporation, Oracle continues to sponsor the ongoing development of the JD Edwards Enterprise Resource Planning system, While highly flexible, the CNC architecture is proprietary and, as such, it cannot be exported to any other systems.
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