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  2. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer service is the assistance and advice provided by a company to its customers. Learn about different types of customer service, such as in-person, online, automated, and AI-based, and how to measure customer satisfaction and loyalty.

  3. Customer service representative - Wikipedia

    en.wikipedia.org/wiki/Customer_service...

    Learn about the role, skills, and salary of customer service representatives (CSRs), who interact with customers to handle complaints, process orders, and provide information. CSRs may work in call centers, retail, or online platforms.

  4. Retail clerk - Wikipedia

    en.wikipedia.org/wiki/Retail_clerk

    A retail clerk, also known as a sales clerk, is a service role in a retail business that involves receiving and selling merchandise to customers. Learn about their job description, skills, pay, and how automation has affected their employment.

  5. Point of sale - Wikipedia

    en.wikipedia.org/wiki/Point_of_sale

    Point of sale (POS) is the time and place where a retail transaction is completed. Learn about the history of POS systems, from early cash registers to modern software, and the features and benefits of POS for businesses.

  6. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    Learn about the history, types and features of CRM systems, which are used to manage interactions with customers across different channels and platforms. Find out how CRM can help businesses improve customer satisfaction, loyalty and sales growth.

  7. Mystery shopping - Wikipedia

    en.wikipedia.org/wiki/Mystery_shopping

    Mystery shopping is a method of market research that uses independent contractors or gig workers to evaluate the quality, service, or compliance of businesses or services. Learn about the common usage, growth, and ethical issues of mystery shopping in various industries and regions.

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