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Navy Marine Corps Intranet. The Navy/Marine Corps Intranet (NMCI) is a United States Department of the Navy program which was designed to provide the vast majority of information technology services for the entire Department, including the United States Navy and Marine Corps.
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The NCMI traces its origins to the organization of a medical intelligence section in the Office of the Surgeon General of the United States Army during World War II.Prior to entry into the war, the Surgeon General established medical intelligence to support planning for the administration of military governments in U.S. Army occupied territories occupied by providing detailed guides for civil ...
A service-level agreement can track multiple performance metrics. In this context, these metrics are called service level indicators (SLIs). The target value of a given SLI is called a service-level objective (SLO). In IT-service management, a common case is a call center or service desk. SLAs in such cases usually refer to the following SLIs:
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Help desk and incident reporting auditing is an examination of the controls within the help desk operations. The audit process collects and evaluates evidence of an organization's help desk and incident reporting practices, and operations. The audit ensures that all problems reported by users have been adequately documented and that controls ...