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v. t. e. Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
The Customer Identification Program is intended to enable the bank to form a reasonable belief that it knows the true identity of each customer. The CIP must include new account opening procedures that specify the identifying information that will be obtained from each customer. It must also include reasonable and practical risk-based ...
Bank teller. A bank teller (often abbreviated to simply teller) is an employee of a bank whose responsibilities include the handling of customer cash and negotiable instruments. In some places, this employee is known as a cashier or customer representative. [1] Tellers also deal with routine customer service at a branch.
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Footnotes / references[ 1 ] PT Bank Mandiri (Persero) Tbk or Bank Mandiri, headquartered in Jakarta, [ 2 ] is the largest bank in Indonesia in terms of assets, loans and deposits. [ 3 ] Total assets as of 2022, were 1.992 Trillion rupiah (around US$133 Billion). As of 2022, Bank Mandiri is the largest bank in Indonesia by total assets. [ 4 ]
Permata Bank (or Bank Permata) is a bank in Indonesia, headquartered in the capital city Jakarta. It has officially become a BUKU IV bank after receiving confirmation from the Financial Services Authority (OJK) on 20 January 2021. Serving nearly four million customers in 62 cities of Indonesia, it has 304 branch offices and two mobile branches.
They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]