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A chief customer officer (CCO) is the executive responsible in customer-centric companies for the total relationship with an organization’s customers. This position was developed to provide a single vision across all methods of customer contact.
The relational model (RM) is an approach to managing data using a structure and language consistent with first-order predicate logic, first described in 1969 by English computer scientist Edgar F. Codd, [1] [2] where all data is represented in terms of tuples, grouped into relations.
Passing the buck in international relations theory involves the tendency of nation-states to refuse to confront a growing threat in the hopes that another state will. [3] According to John Mearsheimer , Thomas Christensen and Jack Snyder , buck passing is particularly common in multipolar international systems whereas it is rare in bipolar ...
A customer advocacy policy encompasses all aspects of customer contact, including products, services, sales and complaints. Some examples of a customer advocacy approach are suggesting a product even if the profit margin is less for the company, setting service call appointments based on the customer's (not the company's) preferred hours, or recommending a competitor's product because it is ...
Stakeholder engagement is a key part of corporate social responsibility (CSR) and achieving the triple bottom line.Companies engage their stakeholders in dialogue to find out what social and environmental issues matter most to them and involve stakeholders in the decision-making process.
A strategic partnership (also see strategic alliance) is a relationship between two commercial enterprises, usually formalized by one or more business contracts.A strategic partnership will usually fall short of a legal partnership entity, agency, or corporate affiliate relationship.
Customer capital is the strength and loyalty of customer relations. Customer satisfaction, repeat business, financial well-being, and price sensitivity may be used as indicators of customer capital. [7] The notion that customer capital is separate from human and structural capital indicates its central importance to an organization's worth.
Define data archiving policies and procedures. Often, data migration is incomplete because some of the data in the existing system is either incompatible or not needed in the new system. As such, the existing system may need to be kept as an archived database to refer back to once the new ERP system is in place.
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