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2. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...

3. Certified Business Manager - Wikipedia

   en.wikipedia.org/wiki/Certified_Business_Manager

   Certified Business Manager. The Certified Business Manager (CBM) is a credential created and administered by the Association of Professionals in Business Management (APBM). [1] It was designed to validate the mastery of business management knowledge, skills, and abilities. [2]

4. Microsoft Office 2003 - Wikipedia

   en.wikipedia.org/wiki/Microsoft_Office_2003

   Microsoft Office 2003 (codenamed Office 11) is an office suite developed and distributed by Microsoft for its Windows operating system.Office 2003 was released to manufacturing on August 19, 2003, and was later released to retail on October 21, 2003, exactly two years after the release of Windows XP.

5. Contact manager - Wikipedia

   en.wikipedia.org/wiki/Contact_manager

   Contact manager. A contact manager is a software program that enables users to easily store and find contact information, such as names, addresses, and telephone numbers. They are contact-centric databases that provide a fully integrated approach to tracking all information and communication activities linked to contacts.

6. Business communication - Wikipedia

   en.wikipedia.org/wiki/Business_communication

   Business communication is communication that is intended to help a business achieve a fundamental goal, through information sharing between employees as well as people outside the company. [1] [2] It includes the process of creating, sharing, listening, and understanding messages between different groups of people through written and verbal ...

7. Training and development - Wikipedia

   en.wikipedia.org/wiki/Training_and_development

   Training may be viewed as related to immediate changes in organizational effectiveness via organized instruction, while development is related to the progress of longer-term organizational and employee goals. While training and development technically have differing definitions, the two are oftentimes used interchangeably and/or together.