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  2. Bad Customer Service? Blame the Bosses' Bad Policies

    www.aol.com/news/2012-05-25-bad-customer-service...

    And the only thing worse for a business than bad customer service is having no customers to serve at all. Motley Fool contributor M. Joy Hayes, Ph.D., is the principal at ethics consulting firm ...

  3. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...

  4. Criticism of Comcast - Wikipedia

    en.wikipedia.org/wiki/Criticism_of_Comcast

    Criticism of Comcast. A number of different controversies and criticisms have surrounded Comcast for various reasons over its recent history. Customers of the telecommunications company report low levels of customer satisfaction on both service and cost. Comcast has also had several customer service scandals, the most notorious of which ...

  5. The High Price of Bad Customer Service - AOL

    www.aol.com/news/2011-09-27-the-high-price-of...

    Source: American Express. Good companies don't need surveys to tell them that treating people right is good for business. For example, my family and I recently ate at one of the most mismanaged ...

  6. SERVQUAL - Wikipedia

    en.wikipedia.org/wiki/SERVQUAL

    SERVQUAL is a multi-dimensional research instrument designed to capture consumer expectations and perceptions of a service along five dimensions that are believed to represent service quality. SERVQUAL is built on the expectancy–disconfirmation paradigm, which, in simple terms, means that service quality is understood as the extent to which ...

  7. The High Price of Bad Customer Service - AOL

    www.aol.com/2011/09/27/the-high-price-of-bad...

    Apple (AAPL) has earned my loyalty for treating me better than I deserved after I "dunked" two different iPhones. Too bad more companies don't look after their customers this well. Details of the ...

  8. Customer attrition - Wikipedia

    en.wikipedia.org/wiki/Customer_attrition

    Customer attrition, also known as customer churn, customer turnover, or customer defection, is the loss of clients or customers.. Companies often use customer attrition analysis and customer attrition rates as one of their key business metrics (along with cash flow, EBITDA, etc.) because the cost of retaining an existing customer is far less than the cost of acquiring a new one.

  9. Bad customer service? It's a lot smarter to treat customers right

    www.aol.com/2009/04/30/the-consequences-of-bad...

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