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  2. Training needs analysis - Wikipedia

    en.wikipedia.org/wiki/Training_needs_analysis

    Training Need Analysis (TNA) is the process of identifying the gap between employee training and needs of training. Training needs analysis is the first stage in the training process and involves a series of steps that reveal whether training will help to solve the problem which has been identified. Training can be described as “the ...

  3. Induction training - Wikipedia

    en.wikipedia.org/wiki/Induction_training

    Induction training can also be in a written format, which can be sent to a new employee before they start, or handed to them when they start or delivered as a computer-based format. Effective induction training. The induction is the first real opportunity new employees get to experience their new employer.

  4. Overall labor effectiveness - Wikipedia

    en.wikipedia.org/wiki/Overall_Labor_Effectiveness

    Overall labor effectiveness ( OLE) is a key performance indicator (KPI) that measures the utilization, performance, and quality of the workforce and its impact on productivity. Similar to overall equipment effectiveness (OEE), OLE measures availability, performance, and quality. Availability – the percentage of time employees spend making ...

  5. Knowledge, Skills, and Abilities - Wikipedia

    en.wikipedia.org/wiki/Knowledge,_Skills,_and...

    They are: Knowledge – the subjects, topics, and items of information that an employee should know at the time he or she is hired or moved into the job. Skills – technical or manual proficiencies which are usually learned or acquired through training. Abilities – the present demonstrable capacity to apply several knowledge and skills ...

  6. Exclusive: Goldman Sachs is making managers take a training ...

    www.aol.com/finance/exclusive-goldman-sachs...

    Goldman Sachs unveiled a new mandatory program last month: All employees and managers with the title of vice president or higher must complete a virtual mental health training. Developed from ...

  7. Customer service training - Wikipedia

    en.wikipedia.org/wiki/Customer_service_training

    Customer service classes can be taught in a traditional classroom setting with workbooks or DVD and a trainer, through various methods of e-learning ( web based training ), or a blend ( blended learning) of the two. An advantage of classroom training, whether traditional or the synchronous form of blended learning, is that participants can ...

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