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Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...
Customer engineer. A customer engineer ( CE) is a worker whose primary job scope is to provide a service to customers who have signed a contract with the company. Originally, the term was used by IBM, but now customer engineer is also being used by other companies.
An engineering technologist is a professional trained in certain aspects of development and implementation of a respective area of technology. An education in engineering technology concentrates more on application and less on theory than does an engineering education. Engineering technologists often assist engineers; but after years of ...
An engineering technician is a professional trained in skills and techniques related to a specific branch of technology, with a practical understanding of the relevant engineering concepts. [1] Engineering technicians often assist in projects relating to research and development, or focus on post-development activities like implementation or ...
Production support covers the practices and disciplines of supporting the IT systems/applications which are currently being used by the end users.A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or ...
Engineer. Engineers, as practitioners of engineering, are professionals who invent, design, analyze, build and test machines, complex systems, structures, gadgets and materials to fulfill functional objectives and requirements while considering the limitations imposed by practicality, regulation, safety and cost.
Chemical technologist. Chemical technologists and technicians (abbr. chem techs) are workers who provide technical support or services in chemical -related fields. They may work under direct supervision or may work independently, depending on their specific position and duties. Their work environments differ widely and include, but are not ...
Providing interactive and first level-of-defense support. Providing "interactive and first level-of-defense"-only support is the usual job of the CM TE. Here are some typical job functions for a CM test engineer: Reviewing test solutions with their partnering test engineers from the customer side.
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