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History. In the early 1970s, companies began to separate out software maintenance with its own team of engineers to free up software development teams from support tasks. In 1972, R. G. Canning published "The Maintenance 'Iceberg '", in which he contended that software maintenance was an extension of software development with an additional input: the existing system.
Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...
Long-term support. Long-term support ( LTS) is a product lifecycle management policy in which a stable release of computer software is maintained for a longer period of time than the standard edition. The term is typically reserved for open-source software, where it describes a software edition that is supported for months or years longer than ...
Tiki Wiki CMS Groupware is an example of wiki software that is designed to support such features at its core. Many of the enterprise wiki applications, such as TWiki , Confluence and SharePoint , also support such features, as do open-source applications like MediaWiki and XWiki , via plugins .
The application software layer interfaces with the operating system, which in turn communicates with the hardware. The arrows indicate information flow. Software is a collection of programs and data that tell a computer how to perform specific tasks. Software often includes associated software documentation. [1]
Software development is the process used to create software. Programming and maintaining the source code is the central step of this process, but it also includes conceiving the project, evaluating its feasibility, analyzing the business requirements, software design, testing, to release. Software engineering, in addition to development, also ...
Systems development life cycle. In systems engineering, information systems and software engineering, the systems development life cycle ( SDLC ), also referred to as the application development life cycle, is a process for planning, creating, testing, and deploying an information system. [1] The SDLC concept applies to a range of hardware and ...
Wikipedia currently runs on MediaWiki, created by Lee Daniel Crocker and written in PHP 7. We adopted this software in July 2002. Wikipedia originally ran on UseModWiki, a general wiki script by Clifford Adams written in Perl. In January 2002, we switched to the Phase II software written by Magnus Manske in PHP.