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The Complaint tablet to Ea-nāṣir may be the oldest known written customer complaint. [1] A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a ...
The Fair and Accurate Credit Transactions Act of 2003 (FACT Act) is a federal law that amends the Fair Credit Reporting Act and provides consumers with free credit reports, fraud alerts, and other protections. It also regulates the use and sharing of medical information in the financial system and the disposal of consumer information.
CAPA stands for corrective and preventive action, a set of improvements to eliminate causes of non-conformities or other undesirable situations. It is a concept within quality management systems, such as ISO standards and FDA regulations, and involves root cause analysis, investigation, action, review, and further action.
Consumer Reports (CR) is an American nonprofit that tests, reviews, and advocates for products and services. Founded in 1936, CR publishes a magazine and website, and campaigns for consumer rights and environmental issues.
CPSC is an independent agency that promotes the safety of consumer products by addressing unreasonable risks of injury, developing standards, and conducting research. It was created in 1972 and has five commissioners appointed by the president and confirmed by the Senate.
Consumer protection is the practice of safeguarding buyers of goods and services against unfair practices in the marketplace. It is linked to the idea of consumer rights and to the formation of consumer organizations, which help consumers make better choices and pursue complaints against businesses.
Customer satisfaction is a term used in marketing to evaluate customer experience and how products and services meet or surpass customer expectations. Learn about the theoretical frameworks, metrics, and methods to measure customer satisfaction and its impact on loyalty and retention.
Customer service is the assistance and advice provided by a company to its customers. It can be done in person, online, or by automated means, such as AI chatbots or IVR. Learn more about customer service metrics, strategies, and challenges.
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