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2. Amazon (company) - Wikipedia

   en.wikipedia.org/wiki/Amazon_(company)

   the comments feature on customer reviews was rarely used." The remaining review response options are to indicate whether the reader finds the review helpful or to report that it violates Amazon policies (abuse). If a review is given enough "helpful" hits, it appears on the front page of the product.

3. Get Support-AOL Help

   help.aol.com/contact

   Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.

4. Customer to customer - Wikipedia

   en.wikipedia.org/wiki/Customer_to_customer

   Customer to customer (C2C or consumer to consumer) markets provide a way to allow customers to interact with each other.Traditional markets require business to customer relationships, in which a customer goes to the business in order to purchase a product or service.

5. Customer feedback management services - Wikipedia

   en.wikipedia.org/wiki/Customer_Feedback...

   Customer feedback management (CFM) online services are web applications that allow businesses to manage user suggestions and complaints in a structured fashion. A 2011 study conducted by Aberdeen Group showed that companies using customer feedback management services and social media monitoring have a 15% better customer retention rate.

6. Customer engagement - Wikipedia

   en.wikipedia.org/wiki/Customer_engagement

   Customer engagement is an interaction between an external consumer/customer (either B2C or B2B) and an organization ... after reading negative online reviews, report ...

7. Literature review - Wikipedia

   en.wikipedia.org/wiki/Literature_review

   First, the exploratory or scoping review which focuses on broadness as opposed to depth. Second, the systematic or integrative review which integrates empirical studies on a topic. Third, the meta-narrative review which is a qualitative review approach that uses literature to compare different research or practice communities.