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Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. [1][2] More specifically, workers are expected to regulate their personas during interactions with customers, co-workers, clients, and managers. This includes analysis and decision-making in terms of the expression of emotion ...
Positive psychology is defined as a method of building on what is good and what is already working instead of attempting to stimulate improvement by focusing on the weak links in an individual, a group, or in this case, a company. [1] Implementing positive psychology in the workplace means creating an environment that is more enjoyable ...
Former Federal Mediation and Conciliation Service headquarters in Washington, D.C. (now demolished). The Federal Mediation and Conciliation Service was created as an independent agency of the federal government under the terms of the Labor Management Relations Act of 1947 (better known as the Taft–Hartley Act) to replace the United States Conciliation Service that previously operated within ...
More specifically in a North American and strictly modern context, labor relations is the study and practice of managing unionized employment situations. In academia, labor relations is frequently a sub-area within industrial relations, though scholars from many disciplines including economics, sociology, history, law, and political science ...
Workplace relationship. Workplace relationships are unique interpersonal relationships with important implications for the individuals in those relationships, and the organizations in which the relationships exist and develop. [1] Workplace relationships directly affect a worker's ability and drive to succeed.
In studying both positive and negative emotional contagion effects and the use of emotional labor in a personalized service setting, this research highlights the importance of understanding the potential influence of customer preservice emotions and the presence of an emotion cycle during service delivery.
The gift-exchange game, also commonly known as the gift exchange dilemma, is a common economic game introduced by George Akerlof and Janet Yellen to model reciprocacy in labor relations. [ 1 ] The gift-exchange game simulates a labor-management relationship execution problem in the principal-agent problem in labor economics. [ 2 ]
An "engaged employee" is defined as one who is fully absorbed by and enthusiastic about their work and so takes positive action to further the organization's reputation and interests. An engaged employee has a positive attitude towards the organization and its values. [1] In contrast, a disengaged employee may range from someone doing the bare ...