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A Teletech BPO site in Cainta, Rizal. Call centers began in the Philippines as providers of email response and managing services then broadened to industrial capabilities for almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, online business-to-customer support, and online business-to-business support.
eTelecare was founded as eTelecare International in November 1999 by Jim Franke and Derek Holley] two alumni of the call center consultancy of McKinsey & Company. It calls itself the first Filipino Call Center. Over time more offices were added. It provides business process outsourcing (BPO) services focusing on the complex, voice and non-voice ...
The company's contact centers were originally located in Bangalore and Hyderabad, India, and in the Philippines. In 2007 (at about 7,000 total employees) the company expanded to Guatemala , Nicaragua , and Colombia to support Spanish-speaking customers.
Advanced Contact Solutions, Inc. (ACS) is a business process outsourcing (BPO) company based in the Philippines. History. ACS started as a single-site, single-client company with only 300 seats in 1996 to five sites with 7,000 seats. ACS is the first publicly listed call center in the Philippine Stock Exchange.
Foundever (previously known as Sitel) is a privately owned contact center company headquartered in Luxembourg City. It provides outsourced sales, technical support, customer service, and other business processes for large companies. The company has 170,000 employees and $4 billion in revenue. Foundever started as a subsidiary of United ...
Teleperformance SE. / 48.8754; 2.3023. Teleperformance SE is a multinational company founded in 1978 with headquarters in France. They provide services for debt collection, telemarketing, customer relationship management, content moderation, and communication. [4] Its services are operated in over 300 languages and dialects on behalf of ...
Qualfon, Inc. is a company that supplies outsourcing services to call centers, back offices, and business processes. The company was founded in 1995 [where?] and is privately held. Qualfon operates in the Philippines, Guyana, Mexico, the United States, China and India (Qualfon Technology Support Services LLP).
Operating income. US-$14.762 million (2010) [1] Number of employees. 37,000+ (2013) [2] Website. stream.com. Stream Global Services (formerly known as Global BPO Services Corp.), [3] was a BPO company acquired by Convergys through a definitive merger, [4] together with more than 37,000 employees in 22 countries [5] and 50 contact centers.
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