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A chief customer officer (CCO) is the executive responsible in customer-centric companies for the total relationship with an organization’s customers. This position was developed to provide a single vision across all methods of customer contact.
Course content typically includes greeting the customer (either by phone or in person), questioning to understand the customer’s need or problem, listening, confirming understanding, responding with value, using positive language, eliminating jargon, concluding the phone or face-to-face interaction, dealing with angry customers, and the importance of body language and tone of voice.
The program maintained rigorous graduation requirements, mandating completion of up to 220 hours of community service, obtaining a high-school-equivalency diploma, maintaining steady employment, taking parenting classes, and passing drug tests. At graduation, the court would dismiss the case and expunge the graduate's record.
There are a few key personal and professional attributes that define a successful Chief Revenue Officer: Results-oriented: A CRO assumes a long-term, integrated perspective while also striving to drive quarterly revenue results – he or she commits to short-term results, forecasts future revenue, and takes accountability for both short-term success and longer-term strategy [2]
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Amazon.com, Inc., [1] doing business as Amazon (/ ˈ æ m ə z ɒ n /, AM-ə-zon; UK also / ˈ æ m ə z ə n /, AM-ə-zən), is an American multinational technology company, engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. [5]
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