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2. Online chat - Wikipedia

   en.wikipedia.org/wiki/Online_chat

   Online chat is any kind of communication over the Internet that offers a real-time transmission of text messages from sender to receiver. Chat messages are generally short in order to enable other participants to respond quickly. Thereby, a feeling similar to a spoken conversation is created, which distinguishes chatting from other text-based ...

3. Web chat - Wikipedia

   en.wikipedia.org/wiki/Web_chat

   Web chat software is sometimes used in a business context as live support software, also called live support, live help or live chat. In this case, the web chat software is integrated with a website to allow for a customer to chat with the business representative or the website owner. Live support on a web chat channel can be provided by both human agents as well as virtual agents and chatbots ...

4. Customer support - Wikipedia

   en.wikipedia.org/wiki/Customer_support

   Customer support. Customer Support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [1] Regarding technology products such as mobile phones, televisions, computers ...

5. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   CRM systems compile data from a range of different communication channels, including a company's website, telephone (which many software come with a softphone ), email, live chat, marketing materials and more recently, social media. [2] They allow businesses to learn more about their target audiences and how to better cater to their needs, thus retaining customers and driving sales growth. [3 ...

6. Social media - Wikipedia

   en.wikipedia.org/wiki/Social_media

   While instant messaging and chat clients existed at the time, SixDegrees was unique as it was the first online service designed for people to connect using their actual names instead of anonymously. It boasted features like profiles, friends lists, and school affiliations, making it "the very first social networking site".

7. Windows Live Agents - Wikipedia

   en.wikipedia.org/wiki/Windows_Live_Agents

   Windows Live Agents are chatterbot agents for Windows Live Messenger that is part of Microsoft 's Windows Live services. They provide users the ability to interact with the agents through Windows Live Messenger to get more information about specific topics.

8. Chief customer officer - Wikipedia

   en.wikipedia.org/wiki/Chief_customer_officer

   Today's customer requires access in many forms of media to meet their preferences and lifestyle, such as traditional voice agent, outsourced/offshored voice agent, automated voice (interactive voice response or IVR ), Email, traditional mail, web chat, web collaboration, web co-browse, text, point of presence (PoP) such as sales register or kiosk, faxes, etc.