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Workforce management (WFM) is an institutional process that maximizes performance levels and competency for an organization.The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics.
Field service management (FSM) refers to the management of a company's resources employed at or en route to the property of clients, rather than on company property. Examples include locating vehicles, managing worker activity, scheduling and dispatching work, ensuring driver safety, and integrating the management of such activities with inventory, billing, accounting, and other back-office ...
ClickSoftware is an American technology company which offers automated mobile workforce management and service optimization solutions [buzzword] for enterprise and small businesses, both for mobile and in-house resources. [2] Since 2020, it has been a subsidiary of Salesforce . ClickSoftware coined the term service chain optimization in 1996.
ViryaNet delivers mobile workforce management solutions that intelligently guide, automate, and optimize both simple and complex field service work, resulting in measurable business benefits ...
A mobile enterprise is a corporation or large organization that supports critical business functions and use of business applications via remote work using wireless mobile devices. In a mobile enterprise, employees use mobile devices to do any or all of the following: access email, manage projects, manage documents, provide customer ...
Project workforce management is the practice of combining the coordination of all logistic elements of a project through a single software application (or workflow engine ). This includes planning and tracking of schedules and mileposts, cost and revenue, resource allocation, as well as overall management of these project elements.
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