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Boost Mobile customers reported that they were unable to contact customer service, cancel their subscription, or make payments. The outage affected customers across the U.S. [15] [16] Service outages lasted for more than a month, with customers reporting wait times for customer service stretching to more than 14 hours. [17]
Assurance Wireless. Assurance Wireless is a telephone service subsidized by the federal Lifeline Assistance program, a government benefit program supported by the federal Universal Service Fund. The service provides to low-income eligible people a free phone, [1] [2] free monthly data, unlimited texting, and free monthly minutes.
Virgin Mobile USA was a no-contract Mobile Virtual Network Operator. It used Sprint's network for coverage. It licensed the Virgin Mobile brand from United Kingdom-based Virgin Group. Virgin Mobile USA was headquartered in Kansas City, Missouri, and provided service to approximately 6 million customers. [2] [3]
Boost Mobile was founded by Peter Adderton in Sydney, Australia in 2000. [1] Optus began licensing the Boost Mobile brand that same year. [2] In 2012, Optus ended its business relationship with Boost; [2] [3] they subsequently switched resell access to the Telstra network, [3] with Telstra reportedly "looking to chase the youth market". [4]
I was a faithful Boost Mobile customer for years but recently I switched to Virgin Mobile and took my phone number with me. I had $20 in Write us at HelpMe@WalletPop.com. Q.
On a typical pay day, a Boost Mobile customer might stand in line someplace to cash their paycheck; visit an authorized Boost retail location to add money to their wireless account; and then stand ...
To get technical assistance once you’ve signed up, please call the phone number provided with your 24x7 Live Support subscription in MyAccount. Our live experts are here to help you over the phone 24x7, or via chat from 8AM-1AM EST, 7 days a week.
In addition to the support options listed above, paid members also have access to 24/7 phone support by calling 1-800-827-6364. Learn about the support options AOL offers and how to access help for your question or issue.
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