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Self-service password reset. Self-service password reset (SSPR) is defined as any process or technology that allows users who have either forgotten their password or triggered an intruder lockout to authenticate with an alternate factor, and repair their own problem, without calling the help desk. It is a common feature in identity management ...
Beginning in the late 1990s, HR vendors, started offering cloud-hosted HR services to make this technology more accessible to small and remote teams. Instead of a client-server, companies began using online accounts on web-based portals to access their employees' performance. Mobile applications have also become more common.
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Self service technologies. Self-service technologies ( SSTs) are technological interfaces allowing customers to produce services independent of involvement of direct service employee. [ 1] Self service technologies are replacing many face-to-face service interactions with the intention to make service transactions more accurate, convenient and ...
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