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Call paid premium support at 1-800-358-4860 to get live expert help from AOL Customer Care. Having trouble signing in? Find out how to identify and correct common sign-in issues like problems with your username and password, account locks, looping logins, and other account access errors.
Yahoo! Messenger (sometimes abbreviated Y!M) was an advertisement -supported instant messaging client and associated protocol provided by Yahoo!. Yahoo! Messenger was provided free of charge and could be downloaded and used with a generic "Yahoo ID" which also allowed access to other Yahoo! services, such as Yahoo! Mail.
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Use Sign-in Helper, AOL's password reset and account recovery tool, to get back in to your account. Go to the Sign-in Helper. Enter one of the account recovery items listed. Click Continue. Follow the instructions given in the Sign-in Helper. Change your password. From a desktop or mobile web browser: Sign in to the AOL Account security page.
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If there's something unusual about your sign in or recent activity, we'll ask you to go through another verification step after you've entered the correct password. This is an important security feature that helps to protect your account from unauthorized access.
A chat log is an archive of transcripts from online chat and instant messaging conversations. Many chat or IM applications allow for the client-side archiving of online chat conversations, while a subset of chat or IM clients (i.e., Google Talk and Yahoo! Messenger 11 Beta) allow for the saving of chat archives on a server for future retrieval.